FAQ

  • What services do you offer for moving?

    Jack'd Hub offers a comprehensive range of moving services, including local and long-distance moves, packing and unpacking, furniture disassembly and assembly, and even temporary storage. Whether you’re moving to a new home or relocating your office, we can assist every step of the way. Our experienced movers handle your belongings with care, and we ensure that everything arrives safely and on time. We also offer customized solutions to fit your unique moving needs.

  • How is the price for a move determined?

    At Jack'd Hub, the cost of a move is determined by several factors, such as the distance, the size and weight of your belongings, and any additional services you request (like packing, storage, or specialty item handling). We offer free, no-obligation estimates so you know exactly what to expect. Our goal is to provide you with a competitive price without compromising on quality or service, making your move smooth and affordable.

  • How should I prepare for moving day?

    Preparing for moving day with Jack'd Hub is easy! If you’re handling your own packing, we recommend packing your items ahead of time and labeling your boxes. If you’ve requested packing services, our team will handle everything for you. On moving day, ensure that pathways are clear for easy access to your home, and all utilities are turned off. Our movers will guide you through the rest of the process to ensure everything goes as smoothly as possible.

  • Can you move large or heavy items?

    Yes, we specialize in moving large and heavy items such as pianos, furniture, appliances, and more. At Jack'd Hub, our experienced movers are equipped with the proper tools and techniques to handle even the heaviest or most delicate items. We take extra precautions to ensure your large items are safely moved without causing damage to your property or belongings.

  • What happens if there is a delay during the move?

    While we strive to keep everything on schedule, we understand that unexpected delays can happen. If there’s a delay during your move, we will keep you informed and provide updates as needed. At Jack'd Hub, we prioritize communication and aim to minimize any disruptions to your moving schedule. Your satisfaction is important to us, and we’ll work hard to resolve any issues as quickly as possible.

  • Do you provide moving supplies like boxes and packing materials?

    Yes, Jack'd Hub offers a range of moving supplies, including boxes, packing tape, bubble wrap, and other materials you may need for your move. You can purchase these supplies directly from us or request them as part of your moving service. We ensure that you have everything you need to safely pack and protect your items during the move.

  • Do you move specialty items like antiques or fine art?

    Yes, Jack'd Hub offers specialized moving services for delicate and high-value items like antiques, fine art, and collectibles. Our team uses custom crates, protective wrapping, and special handling techniques to ensure your items are moved safely and securely. We understand the importance of these belongings and take extra precautions to avoid damage during transit.

  • How can I contact customer service?

    At Jack'd Hub, we pride ourselves on offering excellent customer service. You can reach our customer service team by phone, email, or through our website’s live chat feature. Our team is available during business hours to answer any questions you may have about our services, pricing, or scheduling. We are always happy to assist and provide the information you need to ensure a smooth and stress-free experience with us.

  • What should I do if I have an issue or concern with my service?

    If you have any issues or concerns with the service you’ve received, please don’t hesitate to reach out to our customer service team. We value your feedback and aim to resolve any problems quickly and to your satisfaction. You can contact us by phone or email, and we’ll work closely with you to address any concerns. At Jack'd Hub, we are committed to making sure that every customer is completely satisfied with our services.

  • Do you offer leaf blowing and yard cleanup services?

    Yes, Jack'd Hub provides professional leaf blowing and yard cleanup services, especially during the fall season. We efficiently clear leaves, debris, and organic matter from your lawn, driveway, and walkways to keep your yard looking tidy and well-maintained. Our team uses powerful leaf blowers and equipment to ensure that no area is left overlooked, leaving you with a clean and clutter-free yard.

  • How do you protect heavy items like pianos and gun safes during the move?

    At Jack'd Hub, we take great care in protecting your specialty items. For pianos and gun safes, we use custom padding, straps, and dollies to ensure they are securely wrapped and safely transported. Our movers are trained in proper lifting techniques, so we prevent any damage to the items or your home.

  • Do you provide seasonal lawn care services?

    Yes, Jack'd Hub offers seasonal lawn care services to ensure your yard remains in great shape throughout the year. In spring, we focus on fertilizing and aerating to promote growth, while in fall, we offer leaf cleanup and prepare your lawn for winter. We also provide services like weed and pest control during the growing season, making sure your lawn is protected and thriving all year long.

  • What lawn care services do you provide?

    At Jack'd Hub, we offer a comprehensive range of lawn care services designed to keep your outdoor space lush and healthy. Our services include lawn mowing, edging, fertilization, weed control, aeration, and seasonal cleanups. We also offer customized maintenance plans to ensure that your lawn stays green and vibrant year-round. Our team uses top-quality equipment and eco-friendly products to provide the best care for your lawn, tailored to the specific needs of your grass and soil.

  • Do I need to be home during the cleaning?

    No, you don’t need to be home during your scheduled cleaning. At Jack'd Hub, we offer flexible service options, including key or code access for our team, so you can continue with your day while we work. For regular cleaning services, many customers prefer to have us clean while they're away. Rest assured that we take extra care with your property, ensuring a thorough and efficient cleaning experience.

  • What cleaning services do you offer?

    At Jack'd Hub, we provide a variety of cleaning services tailored to your needs. Whether you're looking for regular home cleaning, deep cleaning, office cleaning, or specialized services like carpet and window cleaning, we’ve got you covered. Our team uses eco-friendly products to ensure your space stays spotless and safe. We also offer flexible scheduling to accommodate your lifestyle, ensuring that your home or office is always in top condition.

  • Do you clean carpets and upholstery?

    Yes, Jack'd Hub offers professional carpet and upholstery cleaning services. We use specialized equipment and eco-friendly cleaning solutions to lift dirt, stains, and odors from carpets and furniture. Whether it's a one-time service or part of a regular maintenance plan, we ensure that your carpets and upholstery are treated with the utmost care and attention to detail.

  • We understand that minimizing downtime is crucial for business operations. Our strategies to reduce disruption include:

    • After-hours and weekend moving options to avoid business hours.

    • Detailed planning with a customized moving schedule to ensure a smooth transition.

    • Quick setup and organization of your new space, allowing you to resume operations as soon as possible.

    • Disassembly and reassembly of office furniture and equipment so your business is up and running without delays.

  • Yes, we can assist with unpacking and setting up office furniture, shelving, IT systems, and other necessary equipment. Our goal is to ensure your workspace is functional and organized quickly.

  • Yes, we specialize in the safe and efficient relocation of heavy and oversized items such as:

    • Industrial machinery and equipment

    • Large office furniture

    • Commercial kitchen equipment

    • Specialty items like pianos or artwork

  • Yes, we provide both short- and long-term storage solutions. These include:

    • Secured storage units for office furniture, equipment, or inventory that needs to be kept until your new space is ready.

    • Climate-controlled storage for sensitive materials like electronics or documents.

    • Flexible storage options tailored to your business’s timeline and needs.

    • We offer relocation services for a wide range of businesses, including:

      • Offices (small and large)

      • Retail stores and showrooms

      • Warehouses and industrial facilities

      • Medical offices and equipment

      • Restaurants and cafe

    • Contact us to discuss the specific needs of your business.

  • We recommend booking 4–6 weeks in advance, especially during peak moving seasons (spring and summer). However, we understand that sometimes moves need to be planned quickly, so we can accommodate last-minute bookings based on availability.

  • Moving Checklist FAQ for Businesses and Homes

    For Businesses

    1. What steps should I take to prepare for a business move?

      • Plan ahead: Create a moving timeline and assign tasks to employees to ensure everyone knows their responsibilities.

      • Notify key people: Inform clients, suppliers, and service providers about the move in advance.

      • Sort and declutter: Review your office equipment and furniture. Donate or dispose of anything you no longer need.

      • Update contact information: Update your business address on websites, business cards, and marketing materials.

      • Backup data and secure IT equipment: Backup digital files and ensure IT systems are prepared for the move. Disconnect all tech equipment carefully.

    2. How can I reduce downtime during the move?

      • Plan for minimal disruption: Schedule the move during off-peak hours, like weekends, or at night to minimize business downtime.

      • Pack efficiently: Label boxes by department or function, and use professional movers who specialize in office relocations.

      • Have a moving day plan: Create a floor plan for the new office to speed up the setup process and avoid confusion on the day of the move.

    3. What should I do with sensitive or confidential documents?

      • Secure sensitive materials: Use lockable boxes or file cabinets for confidential documents and assign a trusted staff member to handle them during the move.

      • Consider professional help: Some moving companies offer specialized services for handling sensitive or confidential materials, so inquire in advance.

    4. Can movers assist with IT equipment and office furniture?

      • Yes, professional movers typically have experience handling office equipment, IT systems, and large furniture. Let your movers know in advance about any specialized items, such as servers, computers, or fragile furniture, so they can plan accordingly.

    For Homes

    1. What should I do to prepare before the movers arrive?

      • Declutter: Sort through your belongings, donate or dispose of anything you don’t need, and organize the items you are taking with you.

      • Pack early: Start packing non-essential items weeks in advance, and leave the essentials for last.

      • Label boxes: Clearly label each box with its contents and the room it belongs in at the new home.

      • Disassemble furniture: If applicable, disassemble large furniture to make it easier for the movers.

    2. How do I protect fragile items during the move?

      • Wrap carefully: Use bubble wrap, packing paper, or towels to protect delicate items such as glassware, mirrors, and artwork.

      • Use sturdy boxes: Place fragile items in strong boxes, and fill gaps with soft materials like packing peanuts or old newspaper.

      • Label “Fragile”: Mark boxes containing delicate items to ensure extra care is taken during the move.

    3. What’s the best way to pack clothes and personal items?

      • Pack clothes efficiently: Use wardrobe boxes to hang clothes and avoid wrinkles.

      • Roll clothes: For non-hanging items, rolling clothes saves space and reduces wrinkles.

      • Essential items: Pack a bag with essential items such as toiletries, clothes, and important documents to keep on hand for easy access upon arrival.

    4. How can I keep track of packing supplies and stay organized?

      • Gather supplies early: Make sure you have enough boxes, tape, bubble wrap, and markers before you start packing.

      • Stay organized: Store supplies in one central location and keep track of how many boxes you need.

      • Use a packing checklist: Keep a checklist of what’s packed and what still needs to be done to stay on track and avoid last-minute packing.

    This checklist will guide both businesses and homeowners in ensuring a smooth, organized, and stress-free move.

  • What is junk moving, and what types of items do you remove?Junk moving refers to the removal and disposal of unwanted items from homes or businesses. This can include old furniture, appliances, electronics, yard waste, construction debris, and general household clutter. Professional junk movers will haul away large or bulky items that you no longer need, saving you the hassle of handling the disposal yourself.

  • The cost of junk removal typically depends on the amount of items being removed, their size and weight, and the labor involved. Some companies charge based on the volume (e.g., a truckload), while others charge by the hour or item. It’s a good idea to request an estimate or get an on-site assessment to get an accurate price. Some companies may offer free or low-cost removal for certain types of junk, like donating reusable items.

  • Post-construction cleaning is essential to remove construction debris, dust, and leftover materials to make a newly built or renovated space safe, clean, and ready for occupancy. Professional cleaners use specialized equipment and techniques to ensure a thorough job, preventing any potential damage to surfaces and making the space livable or usable much faster than DIY cleaning.

  • Window cleaning is crucial for maintaining the appearance and clarity of your windows. Professionals remove streaks, smudges, and build-up that regular cleaning can’t tackle, ensuring that both the interior and exterior are spotless. This helps improve natural light, the aesthetics of your property, and extends the lifespan of your windows.

  • Regular office cleaning is vital for maintaining a healthy, productive work environment. It not only keeps the space neat and professional but also reduces the spread of germs, especially on high-touch surfaces. Professional office cleaners ensure that every area, from desks to restrooms, is properly sanitized and organized, boosting employee morale and leaving a positive impression on clients.